{"xsrfToken":"ef29bb172a02f3d193ddef8980e1af42d09771de_lout","branding":{"id":"44","key":"dls","name":"KNNX Walmart Support","portalBaseUrl":"/servicedesk/customer/portal/44"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/271ca952-14b2-401f-892e-fe05e675f8a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhN2ZjZGJlNy1hYjBlLTQ3OTktYjc5ZC02MDUzM2JkZGY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3MWNhOTUyLTE0YjItNDAxZi04OTJlLWZlMDVlNjc1ZjhhMSI6WyJyZWFkIl19LCJleHAiOjE3NDkxMTc1NzEsIm5iZiI6MTc0OTExNjk3MX0.S9pyTgYBLPMRt4MQSAi9V0FtHUBk8XHxmOZN_AttAyQ&client=a7fcdbe7-ab0e-4799-b79d-60533bddf849&mode=fit","logoId":"271ca952-14b2-401f-892e-fe05e675f8a1","isLogoAvailable":true,"helpCenterTitle":"Welcome to KNNX Help Desk","sharedPortalName":"KNNX Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to KNNX Help Desk","sharedPortalName":"KNNX Help Center","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#29a399","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"44","key":"dls","projectId":10733,"serviceDeskId":44,"name":"KNNX Walmart Support","description":"Welcome! You can raise a request or an incident to get support on Freight, DOME or Last Mile Delivery Support Solution.","portalBaseUrl":"/servicedesk/customer/portal/44","reqTypes":[{"id":"772","name":"#ERROR in Fuel - Fuel charge not getting calculate","descriptionHtml":"","callToAction":"#ERROR in Fuel - Fuel charge not getting calculate","introHtml":"Please use this option if you are getting #ERROR (#error) with Fuel charge.","icon":10554,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[184],"key":""},{"id":"816","name":"#ERROR in Linehaul - Linehaul charge not getting calculate","descriptionHtml":"","callToAction":"#ERROR in Linehaul - Linehaul charge not getting calculate","introHtml":"Please use this option if you are getting #ERROR (#error) with Linehaul charge.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"860","name":"[2.0] #ERROR in Fuel - Fuel charge not getting calculate","descriptionHtml":"","callToAction":"[2.0] #ERROR in Fuel - Fuel charge not getting calculate","introHtml":"Please use this option if you are getting #ERROR (#error) with Fuel charge.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"861","name":"[2.0] #ERROR in Linehaul - Linehaul charge not being calculated","descriptionHtml":"","callToAction":"[2.0] #ERROR in Linehaul - Linehaul charge not being calculated","introHtml":"Please use this option if you are getting #ERROR (#error) with Linehaul charge.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"870","name":"[2.0] Add/Remove access to the reports","descriptionHtml":"","callToAction":"[2.0] Add/Remove access to the reports","introHtml":"Please choose this option to add any new recipient to add or remove existing access from any users. You can select this option to access the Finance report, STAR report, EOD report, etc.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"856","name":"[2.0] IDW Case number not generating","descriptionHtml":"","callToAction":"[2.0] IDW Case number not generating","introHtml":"If you can submit IDW using the DL Freight portal but if no is generated, please report over here.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"863","name":"[2.0] Invoice calculation issue","descriptionHtml":"","callToAction":"[2.0] Invoice calculation issue","introHtml":"Please choose this option to report any issue with the invoice calculation or if the logic for the calculation is not correct.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"866","name":"[2.0] Issue with sending an invoice for payment","descriptionHtml":"","callToAction":"[2.0] Issue with sending an invoice for payment","introHtml":"Please use this option if you have any issues while sending the instance for payment.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"921","name":"[2.0] Linehaul_rate_V2 upload","descriptionHtml":"","callToAction":"[2.0] Linehaul_rate_V2 upload","introHtml":"Walmart team upload of the Linehaul_rate_V2 table","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"865","name":"[2.0] Loads with incorrect data","descriptionHtml":"","callToAction":"[2.0] Loads with incorrect data","introHtml":"Choose this option to request any data to be corrected in DL Freight. In case of missing weight or any other field.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"864","name":"[2.0] Missing loads - Load not visible on portal","descriptionHtml":"","callToAction":"[2.0] Missing loads - Load not visible on portal","introHtml":"Please use this option to report any missing single load or multiple loads in DL Freight.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"868","name":"[2.0] Not able to Login","descriptionHtml":"","callToAction":"[2.0] Not able to Login","introHtml":"Choose this option when you cannot log in to the DL Freight Platform.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"859","name":"[2.0] Not able to submit a DEM Accessorial claim","descriptionHtml":"","callToAction":"[2.0] Not able to submit a DEM Accessorial claim","introHtml":"Please use this option to report any difficulty or error you face during Demurrage Claim (DEM Claim).","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"857","name":"[2.0] Not able to submit an Accessorial claim on an IB (in-bound) load (WTG, VOR, RCL, MISC, XORM)","descriptionHtml":"","callToAction":"[2.0] Not able to submit an Accessorial claim on an IB (in-bound) load (WTG, VOR, RCL, MISC, XORM)","introHtml":"Please use this option to report any difficulty or error you are facing at the time of the Wait time claim (WTG Claim) report.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"858","name":"[2.0] Not able to submit an Accessorial claim on an LSS (store-bound) load (WTG, VOR, RCL, LAY, SHU, MISC, XORM)","descriptionHtml":"","callToAction":"[2.0] Not able to submit an Accessorial claim on an LSS (store-bound) load (WTG, VOR, RCL, LAY, SHU, MISC, XORM)","introHtml":"Please use this option to report any difficulty or error you are facing at the time of the Wait time claim (WTG Claim) report.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"855","name":"[2.0] Not able to submit IDW","descriptionHtml":"","callToAction":"[2.0] Not able to submit IDW","introHtml":"Please use this option to report any difficulty or error you are facing at the time of the IDW (Initial Driver Waiting) or Wait for claim (WTG Claim) report.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"869","name":"[2.0] Onboard a new user in DL Freight","descriptionHtml":"","callToAction":"[2.0] Onboard a new user in DL Freight","introHtml":"Choose this option to add a request for onboarding a new participant to any existing workflow.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"867","name":"[2.0] Query related to Invoice payment or payment status","descriptionHtml":"","callToAction":"[2.0] Query related to Invoice payment or payment status","introHtml":"Please choose this option to report any issue related to payment, We can utilize this option to report any load stuck with the status Payment processed or Invoice initiated.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"862","name":"[2.0] Unable to add Invoice ID (Carrier invoice id)","descriptionHtml":"","callToAction":"[2.0] Unable to add Invoice ID (Carrier invoice id)","introHtml":"Choose this option in case you are not finding send button with the load and you are unable to punch or add invoice id (carrier_invoice_id).","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"774","name":"Add/Remove access to the reports","descriptionHtml":"Please use this option to request access on any existing report.","callToAction":"Add/Remove access to the reports","introHtml":"Please choose this option to add any new recipient to add or remove existing access from any users. You can select this option to access the Finance report, STAR report, EOD report, etc.","icon":10574,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[184],"key":""},{"id":"793","name":"Adhoc Schedule","descriptionHtml":"","callToAction":"Adhoc Schedule","introHtml":"Issues with optimization or allocation not happening as expected for Adhoc Schedule.","icon":10659,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[186],"key":""},{"id":"765","name":"API Integration","descriptionHtml":"","callToAction":"API Integration","introHtml":"Choose this option to report any issue with the API Integration or any error observed (404, 502, etc.) at the time of API request submission. Also, you can choose this option if you are getting any unexpected results from the API responses.","icon":10542,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[184],"key":""},{"id":"1057","name":"Azure 2.0 Manual SPOT rate ingestion","descriptionHtml":"","callToAction":"Azure 2.0 Manual SPOT rate ingestion","introHtml":"Please use this option when you sending the SPOT rate for stride load for manual rate ingestion.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"796","name":"Blackout Request","descriptionHtml":"","callToAction":"Blackout Request","introHtml":"Issues with blackout day(s) are not seen on the calendar or optimization data table.","icon":10584,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[186],"key":""},{"id":"872","name":"Carrier Rate Management - Carrier - Responding to a lane rate bid","descriptionHtml":"","callToAction":"Carrier Rate Management - Carrier - Responding to a lane rate bid","introHtml":"Carrier user please choose this option to add a request reporting issue with responding to a lane bid.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"873","name":"Carrier Rate Management - Carrier - Submitting a Spot rate request for a Load ID","descriptionHtml":"","callToAction":"Carrier Rate Management - Carrier - Submitting a Spot rate request for a Load ID","introHtml":"Carrier user please choose this option to add a request reporting issue with submitting a spot rate for a Load ID","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"871","name":"Carrier Rate Management - WMC - Creating a lane rate bid","descriptionHtml":"","callToAction":"Carrier Rate Management - WMC - Creating a lane rate bid","introHtml":"Carrier user please choose this option to add a request reporting issue with creating a lane rate bid.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"874","name":"Carrier Rate Management - WMC - Responding to a lane rate bid or a Spot rate bid","descriptionHtml":"","callToAction":"Carrier Rate Management - WMC - Responding to a lane rate bid or a Spot rate bid","introHtml":"Walmart User please choose this option to add a request reporting issue with responding to a Lane bid or Spot rate bid.","icon":10553,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[197],"key":""},{"id":"801","name":"Dashboard - Calendar UI/Widget","descriptionHtml":"","callToAction":"Dashboard - Calendar UI/Widget","introHtml":"Facing Issue with Making any request with Calendar widget or data not visible on the widget or Issue with the filtration of data/schedule.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"802","name":"DC Schedule","descriptionHtml":"","callToAction":"DC Schedule","introHtml":"The issue with an allocation is not happening as expected for the DC schedule.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"792","name":"DSD Store Schedule","descriptionHtml":"","callToAction":"DSD Store Schedule","introHtml":"Issues with optimization or allocation are not happening as expected.","icon":10564,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[186],"key":""},{"id":"766","name":"EDI Integration","descriptionHtml":"","callToAction":"EDI Integration","introHtml":"Please choose this option to report any issue with the EDI file submission or the charges within the EDI file not processed. You can also use this option to report any issue with the EDI response received after load processing.","icon":10544,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[184],"key":""},{"id":"798","name":"GC Schedule","descriptionHtml":"","callToAction":"GC Schedule","introHtml":"Issues with optimization or allocation not happening as expected for GC Schedule.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"763","name":"Get help - DL Freight","descriptionHtml":"","callToAction":"Get help - DL Freight","introHtml":"Get assistance for general DL Freight problems and questions. In case you did not find any issue category.","icon":10567,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[184],"key":""},{"id":"811","name":"Get help - DOME","descriptionHtml":"","callToAction":"Get help - DOME","introHtml":"Get assistance for general DOME-related issues, in case you did not find any issue category.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"1092","name":"Get help - Import","descriptionHtml":"","callToAction":"Get help - Import","introHtml":"Please use this option to raise any other issue","icon":10820,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[238],"key":""},{"id":"810","name":"Get help - LMD","descriptionHtml":"","callToAction":"Get help - LMD","introHtml":"Get assistance for general last miles delivery-related issues, in case you did not find any issue category.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[185],"key":""},{"id":"818","name":"IDW Case number not generating","descriptionHtml":"","callToAction":"IDW Case number not generating","introHtml":"If you can submit IDW using the DL Freight portal but if no is generated, please report over here.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"1124","name":"Invoice Calcualtion issue - Import","descriptionHtml":"","callToAction":"Invoice Calcualtion issue - Import","introHtml":"Please use this option to report any issue with the invoice calculation or if the logic for the calculation is not correct.","icon":10820,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[238],"key":""},{"id":"767","name":"Invoice calculation issue","descriptionHtml":"","callToAction":"Invoice calculation issue","introHtml":"Please choose this option to report any issue with the invoice calculation or if the logic for the calculation is not correct.","icon":10556,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[184],"key":""},{"id":"773","name":"IP Whitelisting (DL Freight)","descriptionHtml":"","callToAction":"IP Whitelisting (DL Freight)","introHtml":"Choose this option to request your IP to get whitelisted with DL Freight","icon":10568,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[184],"key":""},{"id":"809","name":"IP Whitelisting (DOME)","descriptionHtml":"","callToAction":"IP Whitelisting (DOME)","introHtml":"Choose this option to request your IP to get whitelisted with DOME.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"790","name":"IP Whitelisting (LMD)","descriptionHtml":"","callToAction":"IP Whitelisting (LMD)","introHtml":"Choose this option to request your IP to get whitelisted with DL Freight- Last mile delivery.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[185],"key":""},{"id":"783","name":"Issue with sending instance in payment","descriptionHtml":"","callToAction":"Issue with sending instance in payment","introHtml":"Please use this option if you have any issues while sending the instance for payment.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"813","name":"LMD Grocery - Incorrect invoice total","descriptionHtml":"","callToAction":"LMD Grocery - Incorrect invoice total","introHtml":"Please choose this option to report any issue with the invoice calculation in the LMD model.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[185],"key":""},{"id":"769","name":"Loads with incorrect data","descriptionHtml":"","callToAction":"Loads with incorrect data","introHtml":"Choose this option to request any data to be corrected in DL Freight. In case of missing weight or any other field.","icon":10550,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[184],"key":""},{"id":"832","name":"Master table Update (DL Freight)","descriptionHtml":"","callToAction":"Master table Update (DL Freight)","introHtml":"Choose this option to request to update any master table in the DL Freight.","icon":10549,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[184],"key":""},{"id":"812","name":"Master table Update (LMD)","descriptionHtml":"","callToAction":"Master table Update (LMD)","introHtml":"Choose this option to request to update any master table in the Last mile delivery project.","icon":10544,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[185],"key":""},{"id":"786","name":"Missing loads - Load not visible on portal","descriptionHtml":"","callToAction":"Missing loads - Load not visible on portal","introHtml":"Please use this option to report any missing single load or multiple loads in DL Freight.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"1058","name":"Mobile Application Issues","descriptionHtml":"","callToAction":"Mobile Application Issues","introHtml":"Please raise Mobile Application Issues here","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"768","name":"Network /connectivity issues","descriptionHtml":"","callToAction":"Network /connectivity issues","introHtml":"Choose this option while facing any issue with the DL Freight platform.","icon":10561,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[186],"key":""},{"id":"1091","name":"Not able to Login - Import","descriptionHtml":"","callToAction":"Not able to Login - Import","introHtml":"Choose this option when you cannot log in to the DL Freight Platform.","icon":10820,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[238],"key":""},{"id":"820","name":"Not able to submit DEM","descriptionHtml":"","callToAction":"Not able to submit DEM","introHtml":"Please use this option to report any difficulty or error you face during Demurrage Claim (DEM Claim).","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"817","name":"Not able to submit IDW","descriptionHtml":"","callToAction":"Not able to submit IDW","introHtml":"Please use this option to report any difficulty or error you are facing at the time of the IDW (Initial Driver Waiting) or Wait for claim (WTG Claim) report.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"1125","name":"Not able to submit invoice - Import","descriptionHtml":"","callToAction":"Not able to submit invoice - Import","introHtml":"Please use this option to report any difficulty with invoice creation and sending.","icon":10820,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[238],"key":""},{"id":"819","name":"Not able to submit Wait Claim (WTG - Wait time claim)","descriptionHtml":"","callToAction":"Not able to submit Wait Claim (WTG - Wait time claim)","introHtml":"Please use this option to report any difficulty or error you are facing at the time of the Wait time claim (WTG Claim) report.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"822","name":"Onboard a New Carrier","descriptionHtml":"","callToAction":"Onboard a New Carrier","introHtml":"Choose this option when you are onboarding a new Carrier to DL Freight Platform.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"1126","name":"Onboard a new user - Import","descriptionHtml":"","callToAction":"Onboard a new user - Import","introHtml":"Please use this option to request onboarding for a new user (Carrier user, WMC Imports user, Auditor, etc.)","icon":10820,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[238],"key":""},{"id":"804","name":"Onboard new DSD Manager","descriptionHtml":"","callToAction":"Onboard new DSD Manager","introHtml":"To onboard a new user as DSD Manager.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"776","name":"Onboard new Store Manager","descriptionHtml":"","callToAction":"Onboard new Store Manager","introHtml":"To onboard a new user for any Store as a Store Manager.","icon":10569,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[186],"key":""},{"id":"803","name":"Onboard new user as Vendor","descriptionHtml":"","callToAction":"Onboard new user as Vendor","introHtml":"To onboard a new user for any existing vendor on the portal.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"775","name":"Onboard new user in existing workflow","descriptionHtml":"","callToAction":"Onboard new user in existing workflow","introHtml":"Choose this option to add a request for onboarding a new user in any existing workflow.","icon":10581,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[186,184],"key":""},{"id":"785","name":"Other Accessorial claim issue (VOR, RCL, LAY, MISC, Shunt)","descriptionHtml":"","callToAction":"Other Accessorial claim issue (VOR, RCL, LAY, MISC, Shunt)","introHtml":"Please use this option to report any difficulty to submit any other accessorial like Demurrage (DEM), Vehicle ordered not used (VOR), Redelivery charge (RCL), Shunt (SHU), Layover charge (LAY) any miscellaneous charges (MISC).","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[184],"key":""},{"id":"815","name":"Penguin Co-branded- Incorrect invoice total","descriptionHtml":"","callToAction":"Penguin Co-branded- Incorrect invoice total","introHtml":"Please choose this option to report any issue with the invoice created by the DL Freight Platform Co-branded model.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[185],"key":""},{"id":"814","name":"Penguin Grocery - Incorrect invoice total","descriptionHtml":"","callToAction":"Penguin Grocery - Incorrect invoice total","introHtml":"Please choose this option to report any issue related to the invoice under the Penguin grocery model.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[185],"key":""},{"id":"799","name":"Presub (Daily/Weekly)","descriptionHtml":"","callToAction":"Presub (Daily/Weekly)","introHtml":"The issue with Presub is if data is not getting displayed as expected.","icon":10668,"iconUrl":"https://knnx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[186],"key":""},{"id":"821","name":"Processing error for DEM Claim","descriptionHtml":"","callToAction":"Processing error 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Not able to submit Wait Claim (WTG - Wait time claim)

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